Terms and Conditions

In using this website and purchasing our products you are deemed to have read and agreed to the following terms and conditions: The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the AINA Wireless’ terms and conditions. “The Company”, “AINA”, “AINA PTT” and “AINA Wireless”, “Ourselves”, “We” and “Us”, refers to AINA Wireless. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing Finnish Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. The law has created specific offences for unauthorized actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. For more information visit our Privacy and Security page.


However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than AINA Wireless. if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.


All major Credit/Debit Cards and PayPal are all acceptable methods of payment. Our Terms are payment in full within thirty days. All goods remain the property of the Company until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing EUROBOR base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed €3000 / 3450 US$. In such circumstances, you shall be liable for any and all additional administrative and/or court costs. Returned payments will incur a €25 / 29 US$ charge to cover banking fees and administrative costs. In an instance of a second Returned payment, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.


AINA is not covering costs that may occur to clear customs to receive our products in your country. If you reside outside the EU or North America please check with your local customs for any import restrictions or costs that may occur before ordering.



We have a 15 day return policy for single unit orders of the AINA handheld devices and on-ear headsets (excluding in-ear headsets and wall chargers) from the day of your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It also must be in the original packaging it was sent to you. All sales over 200€ / 200 US$ excl. VAT are final. Please return your product to AINA Wireless, Joensuunkatu 7G, 24100 Salo, Finland.


AINA will inspect your returned item and notify you via email if your return was approved or rejected. If you are approved you will be refunded. Shipping costs are not refunded.


We can only replace products that are defective or damaged out-of-box. If you have to exchange your product, please send us a notification to support (at) aina-wireless dot com. You may then send your item to AINA Wireless, Joensuunkatu 7G, 24100 Salo, Finland. SHIPPING Return your product to AINA Wireless, Joensuunkatu 7G, 24100 Salo, Finland. You will be responsible for shipping. We recommend using trackable shipping service or to purchase insurance for your shipping. AINA cannot guarantee that we will receive your returned item and do not take responsibility for lost shipments.

Log Files

We may use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.


We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone number. This company is registered in Finland at the Finnish Patent and Registration Office under 2395666-2. It’s registered office is located at AINA Wireless, Joensuunkatu 7G, 24100 Salo, Finland. For any official business contact us at +358 40 322 6717 or sales@aina-wireless.com. The company European VAT ID number is: FI 23956662, registered with the Finnish Patent and Registration office.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.


Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.


The laws of Finland govern these terms and conditions. By accessing this website and buying and using our products you consent to these terms and conditions and to the exclusive jurisdiction of the Finnish courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.


Aina PTT expressly warrants the products for twenty four (24) months from purchase date against defects in materials and workmanship under normal use. If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, Aina PTT will either (1) repair the hardware defect at no charge, or (2) exchange the product with a product that is new. These warranties are in addition to any other warranties specified here in, made by Aina PTT, or implied by law. When a product or part is exchanged, any replacement item becomes the customer’s property and the replaced item becomes AINA’s property. AINA does not warrant that the operation of the product will be uninterrupted or error-free. AINA is not responsible for damage arising from failure to follow instructions relating to the product’s use. This warranty does not apply to (a) damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (b) to damage cause by operating the product outside the permitted or intended uses; (c) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of AINA or a AINA Authorized Service Provider; (d) to a product or part that has been modified to significantly alter functionality or capability without the written permission of AINA.; (e) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanships; or (f) if any AINA serial number has been removed or defaced. No interoperability warranty with Software applications and software products. AINA does not warrant interoperability with any Software applications, including but not limited to Android, iOS, Windows, Linux, or other software platforms, applications and other software products. Any changes, alterations to a Software Application that AINA’s products are used with, that may cause interrupted operability or that stop AINA’s products from operating in conjunction with Software applications are not included in this warranty. The customer is solely responsible to verify, prior to the purchase of AINA’s handheld products, that AINA’s products will be operable for the desired use. This also includes other Hardware products, including, but not limited to earbuds, headsets and other accessories that the customers wishes to use in conjunction with AINA’s products. Purchases made on this site are between the customer and AINA Wireless, Joensuunkatu 7G, 24100 Salo, Finland. All guarantees are given by AINA Wireless under the Laws and Jurisdiction of Finland.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected. © AINA Wireless 2014-2020 All Rights Reserved