Securitas

Securitas improves their on-site communication with broadband Push-to-Talk

CASE STUDY – PDF

ABOUT SECURITAS

Securitas successfully integrates technology, people and knowledge to offer protective services to customers all over the world. With 355,000 people in 48 markets, their offering includes: on-site guarding, electronic security, fire and safety services, and corporate risk management. In Finland, Securitas Oy. is the leading security services firm in the country with approximately 3,820 employees.

“Securitas’ guards used to use traditional two-way radios to communicate with each other on the field. While these devices served their purpose for local communication, the guards had trouble with their range and audio.”

CHALLENGE: LIMITED RANGE AND AUDIO QUALITY OF TRADITIONAL TWO-WAY RADIOS

In an interview with Matti Helén, Area Manager of Securitas Oy., he explained that “Securitas’ guards used to use traditional two-way radios to communicate with each other on the field. While these devices served their purpose for local communication, the guards had trouble with their range and audio.”

This is a very common problem with traditional land mobile radios and it is what drove Securitas to look for other communication solutions which would improve their on-site communication.

SOLUTION: UPGRADING TO A BROADBAND PUSH-TO-TALK SOLUTION

Securitas decided to integrate Push-to-Talk over Cellular for several hundred of their moving and stationary patrols. This meant replacing their old radios with smartphones with a Push-to-Talk (PTT) application and AINA PTT handheld devices. The PTT application uses the mobile or Wi-Fi network on the smartphone to connect the guards, allowing for boundless communication and eliminating range issues. While the AINA speaker-microphone, the PTT Voice Responder, pairs to the smartphone via Bluetooth and offers clear and high-quality audio for the guards to communicate in any environment or emergency situation.

Using the PTT app with AINA device allows the guards to easily communicate with different active groups nationwide, and use the emergency and GPS tracking features needed to keep them safe.

 “This change significantly improved Securitas’s on-site communication and employee satisfaction. The users are happy with the ease of use and high-quality audio of their new PTT Voice Responders, overcoming previous issues they had with VHF radios.”